Our Commitment to Your Privacy
Amelec Instruments is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. We take the protection of your personal information very seriously.
This policy applies to information we collect when you visit our website www.amelec0uk.com, request a quote, place an order, contact us, or otherwise interact with our business.
1. Data Controller & Contact Information
For the purpose of the GDPR, the data controller is Amelec Instruments .
If you have any questions about this Privacy Policy or how we handle your personal data, please contact our Data Protection Lead:
By Email: admin@amelec-uk.com
By Post: AMELEC INSTRUMENTS Cochran Close, Crownhill, Milton Keynes, Bucks. MK8 0AJ
Responsibility for ensuring compliance with GDPR requirements rests with the designated officers and managers within Amelec Instruments.
2. What Personal Data We Collect
We may collect and process the following types of personal data:
Identity and Contact Data: This includes your full name, job title (if applicable), company name, postal address (for billing and shipping), email address, and telephone number(s).
Transaction Data: Details about products and services you have enquired about, quoted, or purchased from us. This includes order details, purchase history, and payment information (though we may use third-party payment processors who securely handle card details – specify if this is the case).
Financial Data: If necessary for conducting business and trade with you (e.g., setting up a credit account), we may collect financial information such as bank account details or trade references. We will always inform you if such information is required and obtain your consent where applicable.
Communication Data: A record of your communications with us, including emails, messages sent through our website contact forms, records of telephone calls, and social media interactions.
Technical Data (collected via our website): This may include your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website. (It’s good to include this if you use analytics or have server logs).
Website Usage Data: Information about how you use our website, products, and services.
3. How We Collect Your Personal Data
We collect personal data through various methods, including:
Direct Interactions:
When you fill in forms on our website (e.g., contact forms, quote request forms, order forms).
When you correspond with us by post, phone, email, or otherwise.
When you interact with us on social media platforms.
When you provide us with your details at trade shows or events.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies and other similar technologies. (If you use cookies, you should have a separate Cookie Policy or a section detailing cookie use).
4. Why We Collect and How We Use Your Personal Data
We will only collect and use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
To Fulfill a Contract: To process and deliver your orders, including managing payments, fees, and charges, and to provide you with quotes or information you have requested.
To Manage Our Relationship With You: This includes responding to your enquiries, providing customer support, and notifying you about changes to our terms or privacy policy.
For Our Legitimate Interests:
To conduct and manage our business, providing you with our technical products and services.
To maintain a historical record of enquiries, sales, and purchase orders for business continuity and customer service.
To improve our website, products/services, marketing, customer relationships, and experiences.
To protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
To Comply With a Legal Obligation: To meet our legal and regulatory obligations (e.g., for tax purposes).
We will only use your personal data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
5. Data Retention
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
Typically, data related to customer orders and financial transactions will be kept for a minimum of [Specify number, e.g., 6 years plus current] years to comply with tax and legal obligations. Enquiry data may be kept for a shorter period if it does not result in a business transaction, or as long as it remains relevant for potential future business.
6. Sharing Your Personal Data
We do not sell, rent, or exchange your personal data with third-party organisations for their marketing purposes.
We may have to share your personal data with the parties set out below for the purposes outlined in section 4:
Local Representatives, Agents, or Distributors: To provide you with faster and more localized service, support, or product delivery, we may share your contact and enquiry/order details with our official local representatives, agents, or distributors in your region. We ensure these partners are also committed to protecting your data.
Logistics and Delivery Service Providers: We will share your name, delivery address, and contact details (such as email or phone number for delivery updates) with third-party courier and logistics companies to deliver your orders.
Payment Processors: If you make a payment online, your payment details will be processed by a secure third-party payment processor. We do not store your full credit/debit card details. (Specify if applicable).
Professional Advisers: Acting as processors or joint controllers including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
HM Revenue & Customs, regulators, and other authorities: Acting as processors or joint controllers who require reporting of processing activities in certain circumstances.
IT Service Providers: Companies that provide IT and system administration services.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
7. International Transfers (If Applicable)
[If you use local representatives, agents, or distributors outside the UK/EEA, or if any of your service providers are based outside the UK/EEA, you need a section on international transfers. Example:]
Some of our external third parties (e.g., local representatives or service providers) may be based outside the United Kingdom (UK) or European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the UK/EEA.
Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
* We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
* Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK/EEA.
[If you are certain NO data is transferred outside the UK/EEA, you can state: “We do not transfer your personal data outside the United Kingdom (UK) or European Economic Area (EEA).”]
8. Your Legal Rights
Under data protection law, you have rights including:
Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure (Right to be forgotten): You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances (e.g., for direct marketing).
Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Right to withdraw consent: If we are relying on consent to process your personal data, you have the right to withdraw that consent at any time.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
To exercise any of these rights, please contact us at [admin@amelec-uk.com] or using the postal address provided in Section 1. We will respond to your request as soon as possible, and typically within one month.
9. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
10. Cookies (If Applicable)
[If your website uses cookies, you should briefly mention it here and link to a more detailed Cookie Policy, or include a concise explanation. Example:]
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy [Link to Cookie Policy if you have one, or detail it here].
11. Changes to This Privacy Policy
We keep our privacy policy under regular review. This version was last updated on [Date of last update]. Any changes will be posted on this page, and where appropriate, notified to you by email.
12. How to Complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [admin@amelec-uk.com] or using the postal address provided in Section 1.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
ICO contact details:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk